Warranty Info

The #1 TV Lift Backed By The #1 Warranty

Our Dedication To Quality

At American TV Lift we pride ourselves on a job well done, we want to give the world a better TV Lift experience and by doing so we've created a product that's fully assembled upon delivery. There's a reason why the auto industry sells you a completed car, we feel the same way about TV Lifts, and as a consumer we hope you can agree with us when we say, leave it to the professionals and not worry if you put your TV Lift together properly.

We've been building TV Lifts for over 18 years, so we're confident enough in the longevity of our product we offer you THE longest warranty in the TV Lift industry, a full 12 years for both indoor units and outdoor units (5 years for commercial use TV lifts). *Within the first year of your 12 year warranty, we provide free on-site repair of your TV Lift. After the initial first year has passed we still provide on-site repair, but a labor charge will apply. We'll come to you with all the parts free of charge, all the tools, and all the knowledge on how to fix your TV Lift if it ever needs repair, that's a service you won't find anywhere else.

Warranty Disclaimer

Subject to the limitations and exclusions set forth below, American TV Lift warrants to the original purchaser that all American TV Lift brand products will be free from defects in material and workmanship, under normal residential and commercial office single shift use and conditions, for a twelve year period commencing on the date of shipment.

During the warranty period, American TV Lift will replace, or at its option, repair locally, repair at its factory, or return the purchase price of any American TV Lift brand product that, upon inspection by American TV Lift, is determined to be defective in material or workmanship covered by this warranty. All warranty claims must be made in writing by the original owner. The owner may be required to produce the invoice or other evidence to establish that a claim is within the warranty period. American TV Lift reserves the right to make alterations to the warranty at any time.

Mechanical Warranty Details

American TV Lift provides a twelve year warrant on its TV Lift mechanism to be free from defects in material and workmanship from the date of purchase. This warranty will cover all parts, motorized components, electronics responsible for the operation of the TV Lift mechanism, metal, etc. American TV Lift will replace defective TV Lift or electronics associated with TV Lift free of charge (not furniture). If your TV Lift mechanism is not available due to design upgrades, the defective product will be replaced with the updated TV Lift mechanism of equal or lesser value. The replacement part will then be covered by the time remaining on the original warranty.

American TV Lift warranty will NOT cover if any of the following are found to be the cause of any damage: deterioration or malfunction resulting from accident, misuse, neglect, power surges, fire, water, lighting, or other acts of nature; unauthorized product modification; failure to follow instructions supplied with the American TV Lift product; repair or attempted repair by anyone not authorized by American TV Lift; causes external to the product such as electric power fluctuations or failure; use of supplies or parts not meeting American TV Lift specifications; or any other cause which does not relate to a product defect.

Wood Cabinet Warranty Details

Wood owes its inherent beauty to variations in color, grain, and texture; therefore, these variations are not considered defects. Due to the natural color and grain variances of wood substance, the final finish color, texture and grain may vary from one furniture piece to another even though they are finished at the same time. Exposure to light and the aging process will cause changes in surface color of natural wood products. Light finishes on wood products do not mask the natural characteristics of wood. American TV Lift does not guarantee the exact matching of grain, pattern and color.

Products will not be replaced because of these conditions:
• Natural variations in wood grain, veneer figure, character marks, texture or color
• Prominent evidence of natural characteristics of wood when light finishes are selected.
• Variations in finish from one piece of furniture to another.
• Changes in finish surfaces due to exposure to light and/or the natural aging process.
• Damage, marking or staining of veneer surfaces due to contact with rubber or similar compounds, damage from sharp objects or imprint from writing instruments, and prolonged exposure to sunlight.

This warranty information does not apply to any outsourced television lifts sold by American TV Lift and only applies to the mechanical components engineered and manufactured by America TV Lift. These outsourced television lifts are referred to on our website as Economy System. These television lifts come with their own manufacture warranty. The ATL System is the only television lift covered by the warranty described above. Wood Cabinet Warranty does cover any cabinets with any outsourced television lift system installed as all cabinets are made by American TV Lift and therefore are covered by the warranty created by American TV Lift.

*Free on-site repair applies to US customers only. Labor charges may be applied to any international on-site repairs due to excessive travel requirements. Other limits and conditions may apply.