Delivery and Return Policy

Delivery and Return Policy

Delivery Options

Delivery of your purchased TV lift will be scheduled by our shipping team based upon your request made at the time of your order. We will reach out before ship time to confirm your selection. You have the choice of Curbside Freight Delivery or White Glove Freight Delivery.

  • Curbside will deliver the machine to the front of your home or office and lower it to ground level. That's as far as the machine will go, the rest is up to the client.
  • White-Glove will deliver the machine inside your home or to your outdoor living space to where you want your new TV lift placed. 

An American TV Lift representative will contact you close to shipping time to discuss the delivery to ensure the delivery of your new TV lift arrives safely at your desired destination.  If you have any questions about shipping to your area please contact us by phone or at

Returns: (a rare occurrence at ATL)

We spend so much time and effort matching our quality products with the correct home, That a successful match happens 99% of the time.

If you would like to return a Product please contact us for an authorization code. The TV lift cabinet or machines should be in its original crate so it can be safely returned to our headquarters. Our shipping team will work with you in coordinating the return of the product. All shipping costs associated with returning the product will be the sole responsibility of the customer.

  • Your product will be inspected upon return.
  • We will not accept returns for products returned more than 90 days after the original delivery date.
  • Any product returned will be subject to a 25% restocking fee.
  • Custom Products cannot be returned due to specific needs, which is the majority of what we produce.
  • Products with special dimensions and/or special finishes will be subject to a 50% restocking fee.

Refund Policy
For all projects not yet delivered, only a partial refund on any amount paid will be awarded if the project has entered the production phase and costs to produce the project have been incurred. A full refund will be issued if the order is canceled before production and engineering starts (72hrs from the order date). American TV Lift reserves all rights to determine the refund amount if the project is canceled after it has started the production process.